International | Client Access | Contact

• Home
• Individuals
• Business
• World Speaking

NEW CYBERTEACHERS®!
The next generation e-learning platform.
(Click here to watch video)

Client Testimonials

Like the group Alliance Hospitality, you too can make the transfer from your traditional training programmes to Blended Learning a success. Telelangue/Worldspeaking takes care of everything!

Train more people with the same budget, while offering a more efficient language-learning solution…

That’s what Alliance Hospitality achieved by replacing their  traditional training programmes with Telelangue/Worldspeaking’s Blended Learning, as Anne-Françoise Brambach, Head of Training at the hotel group, explains:

“I was sufficiently convinced by the method to try it out for myself and I am now noticing an increased level of attendance by trainees (taking lessons at a rate of 3 per week), a satisfaction level of 93% and rapid progression. In particular, our trainees enjoy working directly on the skills necessary in their professional roles through the use of real-life scenarios, news articles and specialised business vocabulary. Talking one-to-one with a teacher on the telephone helps them to make rapid progress in speaking and listening. Customising the programmes to the individual, providing flexible lesson times and making the trainees responsible for their own training are all ways that Blended Learning keeps them highly motivated.”

The multi-brand Hotel Group is responsible for 45 hotels across France, Belgium and Italy (including Holiday Inn, Crowne Plaza, Ibis, Mercure etc….). It has a total of 1200 employees.

In January 2008, the group began a close collaboration with Telelangue/Worldspeaking. The group Alliance Hospitality was urgently looking for a training solution suited to all profiles (various occupations, a wide range of levels and different schedules) and capable of overcoming the failings of traditional training techniques (extensive organisation, poor adaptation of services offered compared to customer needs, high absenteeism). To this was added the problem of having to limit the costs of training to allow more employees to be trained.

Alliance Hospitality chose to introduce the Blended Learning solution offered by Telelangue/Worldspeaking gradually through individual training programmes of 30 and 40 hours, combining individual telephone lessons with independent learning sessions on the online program “CyberTeachers®”. This solution, selected to train 89 people in English, French as a foreign language and Spanish, successfully deals with all of the group’s challenging needs.

Challenge 1: Available for all profiles and easy to organise
Learners begin by completing an online linguistic audit, enabling the content of their training to be customised, an instructor adapted to their profile to be selected and an ideal learning rate to be prescribed. In addition, reserving telephone lessons is easy via the internet and the training programme can be accessed 24 hours a day, 7 days a week.

Challenge 2: Assistance during the transfer
Managing to convince hotel staff to adapt to a new form of training, involving a radical cultural shift from their traditional perception of training is a difficult task. To gain support, Anne-Françoise Brambach, Head of Training at Alliance Hospitality, is assisted by a representative from Telelangue/Worldspeaking in communicating with the managers of each hotel and setting up motivational schemes for employees from all positions within the company. These included a test project involving 6 people who could spread news of the project by word of mouth, an individual introduction to the method for each student and an agreement with the company for them to “try it out and see”; with additional hours of training offered on condition that the prescribed learning rate is respected; employees encouraged to take responsibility for their own training, etc). Beginner level students are offered the possibility of testing the blended learning solution from the beginning or else to start their training with traditional face to face lessons with a gradual shift towards blended learning as their training progresses.

Challenge 3: Monitoring trainees in real time
Once the project has been adopted by a company, the progress of the trainees must be closely monitored. For this Telelangue/Worldspeaking supports the Head of Training, by constantly monitoring each trainee throughout their training (including a report after each lesson from the teacher, linguistic and technical assistance, an immediate response to attendance problems and quality feedback forms in the middle and at the end of each course). The Head of Training has access to all this information through an online reporting tool. The Re-test at the end of the course measures the knowledge acquired and the improvement of functional skills.

Last November 25, World Speaking participated in the Epsilon Fair in Louvain, Belgium. Numerous training and HR managers were able to discover the innovative training methods designed by World Speaking. The verdict: the flexibility of our method, the adaptability of the courses and the number of languages available were the strong points appreciated by the public.

Last October 14, 2008, a seminar on “How to organize a language training project using innovative methods” was held in Brussels. During the seminar, Euroclear and Aegis Media presented their success stories in organizing training programs with World Speaking to other training managers from various Belgian companies.

The European Institute of Creative Strategies and Innovation and the magazine Newzy have  presented the Hermès Innovation Award 2009 to Telelangue for their 3rd generation linguistic e-learning solution, CyberTeachers® (alongside Nintendo for the Wii and Carmat for their artificial heart).

Hermès is a prize for excellence that aims to recognise the achievements of companies or organisations that have developed products or services that make an important contribution to the possibilities for human progress.

This recognition is the result of 28 years of pedagogical and technological research by 600 linguists and developers at Telelangue with the purpose of making language training faster and more efficient.

“I believe that the principle innovative characteristics that influenced the jury are the capacity of CyberTeachers® to synchronise each phase of the learning process (comprehension, memorisation and practice) and to monitor the student’s levels of motivation. Until now, no linguistic e-learning solution has succeeded in combining these two strategies which together considerably accelerate the learning process and ensure that we retain what we have learnt,” Jean-Michel Dubedout, President of Telelangue, comments.

As an example, comprehension is optimised thanks to technology that helps the student to learn from previous mistakes. The “Speed Memorization” tool allows a continual analysis of how well the student can remember something at each stage of their progress. It then suggests words to practise at the exact moment that the learner is most likely to forget them, thus guaranteeing optimal memorisation. The teacher then ensures the student can remember the words, since this is the only way to be certain the student has completely mastered them.

Students are kept as motivated as possible thanks to the integration of exciting, interactive, personalised content into a daily learning routine (international news, articles and texts specialised to the learner’s job, field of work and main interests, exercises combining written texts, videos, recordings, etc) and also with the help of the latest web 2.0 technologies. During independent learning sessions, the student can ask for help, and their coach will reply live on screen. The student is never alone: in a live interactive forum, they can co-learn with other students from across the world, and they can also participate in a group conversation class led by a native-speaker teacher at any time of day.

“We hope that this third generation of e-learning will constitute a new era in language learning and that it will play a vital role in facilitating communication between people. Today, this new version of CyberTeachers® is accessible to businesses and individuals across the world. 5 languages can be learnt, and the interface has been translated into 6 different languages. But we are not resting on our laurels! Further development is already in progress in order to respond to new demands and to maintain our lead,” concludes Jean-Michel Dubedout.